ACD Queues Route incoming calls between agents and queues for the most efficient response times.

Auto Attendant / IVR Automate call answering with a virtual auto attendant; your company appears larger to your callers.

CRM Integration Organize contact history by integrating your current CRM with your inbound call center.

Real-Time Reports Track all incoming and outgoing calls on your network.

Call Recording Keep records of all phone calls to stay compliant, evaluate quality and improve agent performance.

Collaboration Technology Improve collaboration with web conferencing software.

Monitor, Coach, Barge-In Ensure consistent, high-quality customer experience by monitoring calls, coaching an agent, or simply barge-in.

Toll-Free Numbers A cost-effective, easy-to-recall number so customers can contact your organization.

International Numbers Eliminate long-distance fees for callers; better maintain a local presence.

Click-to-Dial Click-to-dial an existing contact directly from Microsoft Outlook or any other Telephony Application Programming Interface (TAPI) compliant application.

Visual Voicemail Voicemails are automatically transcribed to text and delivered by email; never miss a message.