Call Management System

Does your organization have multiple offices, branches or employees working from home? With Nexogy, place all of your phones—no matter their location—on a single network, and centrally manage them at your headquarters.

Authorization Codes

Calculate how much time is invested toward each client.

Authorization codes provide additional control over and insight into the calls made within your organization.

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Real-Time Reporting

Gain real-time insight into call center capacity, utilization and performance with Nexogy’s reporting dashboards.

Use our call logging software to track the caller’s phone number, dialed phone number, date and time, as well as caller location for all calls. Experience real-time dashboards with actionable data.

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Call Recording

Record, store and index your company’s phone calls for retrieval at a later time—without the costs and maintenance of hardware.

Keep record of all phone calls for reporting and compliance purposes—giving your business evidence during legal disputes and audits.

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Authorization Codes

Authorization codes provide additional control over and insight into the calls made within your organization. Use codes to manage employee access levels, or to track usage by caller, project or client.

Limit who within your organization can dial outside of the system.
Prevent misuse of phone systems by implementing access privileges.
Control expenses and accurately bill clients for phone calls (ideal for professional service providers, such as attorneys).

Real-Time Reporting

Gain real-time insight into call center capacity, utilization and performance with Nexogy’s reporting dashboards. Use our call logging software to track the caller’s phone number, dialed phone number, date and time, as well as caller location for all calls. Experience real-time dashboards with actionable data, including:

Calls by call source, employee, company and client.
Call volume.
Repeat callers.
Individual call details, such as duration.
Use real-time data to monitor and optimize call center operations.

Call Recording

Record, store and index your company’s phone calls for retrieval at a later time—without the costs and maintenance of hardware—with Nexogy’s hosted call recording software. Whether implemented solely within your call center or enacted organization-wide, call recording lets your business:

Keep record of all phone calls for reporting and compliance purposes—giving your business evidence during legal disputes and audits.
Maintain audio files of important meetings to complement your team’s notes.
Evaluate call quality and agent performance.
Enhance internal training programs. Showcase successful call examples, and/or critique those that need improvement.

Track Calls Made
& Received

Know exactly how many calls come and go with detailed logs from Nexogy.

For all incoming and outgoing calls on your network, we record the phone number, date and time, dialed number and call location.

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International Numbers

Do you do business internationally? Get a local telephone or FAX number in the places you do business, even if you’re not physically located there.

Better connect with, and attract, local audiences by establishing a presence in the city or country in which they reside.

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Toll-Free Numbers

Use a vanity toll-free number for customer recall and branding advantages.

Select a personalized phone number that aligns with your business and will resonate with target audiences. Think 1-800-FLOWERS, as an example.

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Track Calls

Access detailed call logs and reports with Nexogy’s phone call tracking software. For all incoming and outgoing calls on your network, we record the phone number, date and time, dialed number and call location. Use this information to:

Understand how calls are being made and handled throughout your system.
Detect phone fraud and misuse.
Better manage call flows and capacity for improved performance.
Maintain records for compliance purposes.
Customize your own reports with the information you need.
Integrate your existing CRM—Nexogy’s systems integrate with Salesforce, MS Dynamics, NetSuite, Console Assistant, Outlook, and TAPI compliant clients like Outlook.

International Numbers

Do you have business contacts, clients and associates scattered abroad? If so, boost your local presence in those cities and countries with hosted international numbers from Nexogy.

Essentially, we’ll set up local numbers for you in the countries in which you do business. When a call is placed, these numbers will redirect to your main number or desk phone—wherever you may be.

Better connect with, and attract, local audiences by establishing a presence in the city or country in which they reside.
Local numbers are available in more than 1,000 cities in 41 countries worldwide at no additional long-distance costs .
Eliminate long-distance fees for callers; increasing the likelihood that they contact you.

Toll-Free Numbers

Use a vanity, toll-free number for customer recall and branding advantages, and to provide customers with a cost-effective way to contact your organization. With Nexogy’s 800 numbers service:

Select a personalized phone number that aligns with your business and will resonate with target audiences. Think 1-800-FLOWERS, as an example.
Receive low per minute rates with no monthly feesand just $0.049 per minute.
Project a big-company image, even if you’re just starting out.

Set up your own vanity, toll-free number — call us now at our toll free number below: